Last updated: February 14, 2026
HiYou.AI is operated by Rahaiz, a sole proprietorship registered in the Netherlands.
In this policy, "we", "us", and "our" refer to Rahaiz. "You" refers to you, the user of HiYou.AI.
HiYou.AI is a mobile application that lets you interact with AI-generated characters. All characters are fictional — no real people are depicted or involved in conversations. You must be 18 or older to use HiYou.
When you create an account, we collect:
We store the messages you send and receive within the app. This includes text messages and any media exchanged. This data is necessary for the app to function — it allows characters to remember your conversations and build a relationship over time.
We store data related to your interactions with characters, including relationship scores, emotional states, milestones, memories, and inside jokes. This data powers the relationship mechanics of the app.
If you make in-app purchases, we store transaction records (coin balances, gift history, subscription status). Actual payment processing is handled by Apple (App Store) or Google (Play Store) — we never see your credit card or payment details.
We may collect device identifiers and push notification tokens to deliver notifications. We do not track your location.
If you participate in the Creator Program, we additionally collect your PayPal email address for payouts and store your earnings history, payout requests, and transaction records. This data is necessary to process your creator earnings.
We collect anonymized usage data and error reports to improve the app. This includes crash logs and performance metrics.
We use your data for the following purposes, each with a legal basis under the GDPR:
| Purpose | Legal Basis |
|---|---|
| Provide the core service — AI conversations, relationship progression, character interactions | Performance of contract (Art. 6(1)(b)) |
| Generate AI responses tailored to your conversation history and relationship context | Performance of contract (Art. 6(1)(b)) |
| Process in-app purchases and manage your coin balance | Performance of contract (Art. 6(1)(b)) |
| Send push notifications (proactive messages from characters, system alerts) | Consent (Art. 6(1)(a)) — you can disable notifications at any time |
| Improve the app through anonymized analytics and error tracking | Legitimate interest (Art. 6(1)(f)) |
| Enforce our Terms of Service and ensure platform safety | Legitimate interest (Art. 6(1)(f)) |
| Process creator payouts (PayPal email, earnings data) | Performance of contract (Art. 6(1)(b)) |
Your messages are processed by AI models (provided by Anthropic) to generate character responses. This means your conversation content is sent to Anthropic's API for processing. Anthropic does not use your data to train their models. The processing happens in real-time and conversation data is not retained by Anthropic beyond what is needed to generate a response.
We use the following third-party services to operate HiYou.AI:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Database & authentication | All user data (stored in EU) |
| Anthropic (Claude AI) | AI character conversations | Message content for response generation |
| fal.ai | AI image generation | Character descriptions for photo generation |
| RevenueCat | Subscription & purchase management | User ID, purchase status |
| Sentry | Error tracking & monitoring | Anonymized crash reports |
| Expo | App infrastructure & push notifications | Device tokens |
| Apple / Google | Payment processing | Purchase transactions (handled by their platforms) |
All third-party services are selected for their compliance with data protection standards. Your primary data is stored on servers located in the European Union (Supabase EU).
Some of our third-party services process data outside the European Economic Area (EEA):
Where data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR Article 46.
We retain your data for as long as your account is active. If you delete your account, we will delete all your personal data within 30 days. Some anonymized data may be retained for analytics purposes.
Under the General Data Protection Regulation (GDPR), you have the following rights:
To exercise any of these rights, contact us at support@hiyou.app. We will respond within 30 days.
If you believe we have not handled your request adequately, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
We take the security of your data seriously. We implement the following measures:
HiYou.AI is intended for users aged 18 and older. We do not knowingly collect data from anyone under 18. If we discover that a minor has created an account, we will delete it and all associated data immediately.
The HiYou.AI mobile app does not use cookies. Our website may use essential cookies for basic functionality only.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. The "Last updated" date at the top of this page indicates when this policy was last revised.
If you have any question